Epiphany Cardio’s Customer Advocacy Program (CAP)
Posted by Kelli Sudduth on Mon, Dec 12, 2011 @ 07:15 AM
Whether you are considering Epiphany or you are a current customer of ours, you may ask yourself, “What support can I expect to receive from Epiphany after my Cardio Server go-live?” Of course we have 24/7 technical support for the customers, but we also want to proactively reach out to you to make sure all needs are being met. Our goal is to make sure you are completely satisfied and to provide a consistent way for Epiphany to receive your feedback.
Epiphany launched the Customer Advocacy Program (CAP) to answer this very need. To better serve our customers we want to ensure they have access to a Clinical Specialist who can help answer workflow questions or general end user concerns. A common workflow question we hear is "I would like to set up my remote pediatric cardiologists in Cardio Server so I don't have to fax to them anymore. They dislike the poor quality of the faxed tracings. Can you help me with this?" Periodically throughout the year, your Clinical Specialist will call you to answer questions like this and ensure you have everything you need from Epiphany.
Your Epiphany CAP resource will:
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Review your service history
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Inquire whether your system is functioning as desired
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Ask if you are experiencing any workflow problems we may address
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Introduce new product modules for the current system
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Introduce you to useful tools at epiphanycardio.com
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Schedule web-based refresher training or help with new employees
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Assist in running administrative reports
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Answer physician questions or concerns
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Address any enhancement requests
Epiphany’s continued success is fueled by our commitment to exceptional customer service. CAP has allowed Epiphany to get feedback from our customers and be proactive for ongoing product improvement.
Pictured above are (from left) Pat White and Vickie Carlson, two of Epiphany's CAP Representatives.
