What can you expect from Epiphany’s implementation process?

  

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When dealing with many software and service vendors in the healthcare industry, it is natural to ask, “What can I expect from the Project Management Team?” The Epiphany implementation team strives to be customer-focused and to deliver a quality product to your facility. To meet this goal we have several ways to support you. A typical project with our implementation team and your resources usually takes 12 to 18 weeks. We assign a skilled Project Manager, technical/HL7 resources and a Clinical Training Specialist to each project. With these three resources, we are able to provide quality guidance throughout the process and post go-live.

We work closely with your project and clinical department leaders to properly identify the current workflow and desired future workflow. By conducting several calls and product web sessions we will guide you through the process. We also work closely with your interface resources, PACS administrators, and/or IT personnel to achieve project completion. One of the reasons you may have selected Epiphany is to enhance your facility’s clinical workflow for your technicians, physicians and administrators. We are committed to achieving these goals with every facility.

A typical project will include:

• Bi-weekly status calls with alternate weeks fortesting/configurationmodifications
• Device configurations
• HL7 recommendations
• Remote testing support
• Experienced Clinical Training Specialist assistance with workflow needs, remote and onsite training, and go-live needs
• Basecamp project plan access (Basecamp is a web-based project management application tool that allows Project Managers to view and manage implementation tasks, deadlines, and upcoming events associated with the project)
• Skilled project guidance for each timeline

Before you look at purchasing any system we encourage you to ask how the implementation will work. If you would like more information on Epiphany implementations please let your sales representative know or contact the implementation team directly at 804.744.8931.